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Member Reviews of eMusic.comHere are reviews 1 to 1 of 1 total reviews of eMusic.com:
Big Disappointment Emusic *has* great music, most of which is new to most people. HOWEVER, their quality of service is largely unacceptable. (I emphasized *has* above because almost every album I have downloaded has encountered some problems. I have been a member for 5 months.) This is especially true recently now that they have switched economic models on us by limiting the number of downloads from Unlimited (!) to ... 65. Even though you'd think such a move would reduce bandwidth and provide a higher quality of service, which is what I was holding out for, lately, as in for the past week, several albums I paid for have been completely unavailable to download. To top it off, the only way to tell is to buy it and try. Warning to that method: there is no sense of refund at EMusic. Recently, it has taken persistence over several *days*--let me repeat for emphasis: *days*--to download a complete album. This is over a fast internet connection, just to be clear. So what do they say about this? I don't know because, and I am brought to my second disappointing observation, they have not responded to either of my messages (one of which I sent out months ago). Their customer service is awful if it even exists. The only means of contacting EMusic about problems downloading is through their online form. After several days all I have received is an automated response telling me commonsense information, and saying nothing about refunding credits lost on unavailable music. 65 tracks sounds like plenty for $15 a month, though it is hard to find specific songs or pieces you may have in mind because of the eclectic variety on the site (which could be a good thing). On the other hand, it has been *such* a consistent hassle to download that it is no longer worth paying for, in my opinion. I am canceling my subscription this month, and if I may prevent frustration for others, I recommend saving the $15 x 3 months contract and taking yourself and another to a live musical performance of your choice. If you must download music there is always iTunes or, hell, Kazaa.
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